ORDERING

Placing an Order An order can be placed by:
e-mail: mcw@madisoncustomwood.com,
call: 785-341-4936,
Via our online Store for golf memorabilia and game boards, or
Complete Contact Form

​Please do not include credit card information in an e-mail, we will contact you for payment information and estimated ship date within one business day. 

Payment Terms
We accept the following payment methods:
Mastercard
Visa
Discover
American Express
Paypal
Check by mail

For custom pieces and standard furniture we require a 40% deposit when your order is placed with the balance plus shipping and applicable taxes due upon completion. For orders of multiple pieces, the balance due on each piece is due upon completion of that piece.  Payment must be received before your order ships. Orders that are picked up at our shop or are delivered or shipped within the state of Kansas are subject to Kansas sales tax.

Returns
We do not accept returns of custom pieces.  If you decide to cancel an order for a custom piece you will be charged for work done, including design time.  See warranty information for defects in workmanship.

Shipping Information
The following shipping methods are available. If you have any questions about shipping please do not hesitate to call or e-mail.

Customer Pick Up: 
If you would like, you may pick up your order at our shop in Stilwell, KS. Orders picked up at the shop as well as orders shipped or delivered within the State of Kansas are subject to Kansas Sales Tax.

​Delivered by Madison Custom Wood: If you live within a three-hour drive of Stilwell, KS your furniture can be delivered. We charge by the mile for this option. Please call or e-mail for a delivery quote. 

Delivery service: 
With this option, your furniture is blanket wrapped in our shop and delivered to your home by professional movers.  With this delivery method the furniture may be placed exactly where you want it in your home. Please call or e-mail for a delivery quote.

UPS, FEDEX, USPS: 
For those pieces that are small enough (or disassemble) to fit into size and weight restrictions.

Lead Time
Most of our furniture is built to order and in general we schedule furniture to be built in the order it was received. However, sometimes it makes sense to batch several orders together to increase production efficiency. In general though, you can expect your furniture to be completed and ready for shipping about 4-8 weeks after your deposit is received. If you would like an estimate of lead time based on our current back log please call or e-mail.

Guarantee
We take pride in all products on which we place our name.  Therefore, all of our furniture is guaranteed against defects in materials and workmanship for the lifetime of the original purchaser. This, does not apply to the finish, normal wear and tear or in cases of abuse, misuse or neglect. This also does not apply to any hardware such as hinges, doors catches, table slides and locks. If you ever have a problem with your furniture just return it to our shop and we will make any repairs necessary.

7853414936

mcw@madisoncustomwood.com